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©2000-2008
WEBHOSTS
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Answers
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Domain FAQs
- How
do I change my DNS details with Register.com
when you originally got your domain name from
register.com (your registrar) you would have
recieved a username and password from the registrar
to make any changes to the DNS details for the
domain name. If your aren't sure what details
you need to change, here is what you need to
do.
Go to their home page register.com, choose
MANAGE MY ACCOUNT
Enter your username, password and domain name.
If you don't have the details use the link,
further down the page. It looks like this.
Forgot your password or user name?
Want to change your password?
Once you have logged in click on your domain
name which should be listed on the left hand
side, then click the Modify DNS link on the
main screen. You need to enter the following
details:
Primary Name Server Hostname
NS3.UKWEBHOSTS.NET
Primary Name Server IP address
62.149.36.44
Secondary Name Server Hostname
NS4.UKWEBHOSTS.NET
Secondary Name Server IP Address
62.149.36.144
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- What
are your DNS Name Server details?
Primary Name Server Hostname
NS3.UKWEBHOSTS-.NET
Primary Name Server IP address
62.149.36.44
Secondary Name Server Hostname
NS4.UKWEBHOSTS.NET
Secondary Name Server IP Address
62.149.36.144
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- Where
can I order NEW domains?
www.ukwebhosts.net/domains/
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- Where
can I manage my domains ordered through Webhosts
You can manage the domains that you have purchased
through webhosts here:
www.ukwebhosts.net/domains
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- How
do I change my DNS details with Network Solutions
If you have a domain name that was registered
through Network Solutions (Sometimes
called Internic). You need to follow
this procedure to effect changes.
1)
Go here:
http://www.networksolutions.com/en_US/makechanges/
2)
Insert your domain name where it says:
Enter
the domain name to manage, then click Go!
3)
Then under "Self-select what you want to do
(recommended)" select from the drop down menu:
transfer
my domain name to another ISP.
The
click GO!
4)
On the next screen enter the email address
that is used for the Admmin contact when the
domain name was originally registered.
Then
enter the domain name then click go:
5)
On the next page under the heading:
"Name
Server Information"
Enter the following information:
Primary
Server Hostname:
NS3.UKWEBHOSTS.NET
Primary Server Netaddress:
62.149.36.44
Secondary
Server Hostname:
NS4.UKWEBHOSTS.NET
Secondary
Server Netaddress:
62.149.36.144
6)
Once you have done that click on the button,
Submit
this form for processing.
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Email
FAQs
- How
do I setup Outlook Express to send and receive
email?
How do I set up mail in Outlook Express to work
with my new webhosts server?
1.Open
"Tools", then "Accounts" then
go to the "Mail" Tab
2.Now
click "Add" You will see three options
to choose from, pick "Mail"
3.For "Your Name" type in whatever
name you want, then hit "Next"
4.For
"E-mail Address" type you@YOURDOMAIN.com
then hit "Next"
5.For
both Incoming and Outgoing mail type mail.YOURDOMAIN.com
then hit "Next"
6.For
"POP Account Name" type your username,
and for "Password" type YOURPASSWORD,
then hit "Next"
7.For
"Mail Internet Account Name" type yourdomainname.com,
then hit "Next"
8.Choose
"I will establish my network connection manually"
and hit "Next"
9.Now
click "Finish"
10.You
should be back in the main "Internet Accounts"
window. To send mail using the new account,
you will need to make it the default account.
To do this, just highlight the yourdomain.com
account by clicking on it once, then click
"Set as Default" and Close.
Please
note: "yourdomain" is your actual domain.
"Username" is your POP account username,
"yourpassword" is the password for
your POP account.
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- How
do I create a
1) From your User Management Screen (default
screen upon opening your control panel), click
on the pink EMAIL ICON next to a User Name.
(next screen will appear) 2) In the Forward
Email field enter the email address to which
you want all of your email to be forwarded/dumped
to. 3) In the Email Address field enter "@www.yourdomain.com".
(Example: if your domain name is mewebhost.com
then you would enter "@www.yourdomain.com" --
without the quotation marks.) 4) Click on the
SAVE THIS button. You are done! Now all of your
email now matter whom it is addressed to will
be sent to the specified email address. Note
that any users will continue to receive email,
however any email addressed to a non-defined
email address at your domain will be "dumped"
to the email address you specified in step 3.
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FTP
FAQs
- What
is the easiest way to upload my site via FTP?
The easiest way to upload your pages via FTP,
is to simply use your browser.
If you are using Internet Explorer 5 or later
you can use it as an FTP program.
You
need to enter the URL of your domain
name in the browsers address window
in the following form:
ftp://ftp.yourdomain.com
where
yourdomain is YOUR actual domain
name.
You
will then be prompted to enter your username
and password, as originally
sent to you in your "welcome letter".
You
will then be logged into your root web directory,
where you can either drag
and drop your web pages, or cut
and paste them into the browser window.
Your default or home page, should be named
index.html or index.htmll
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- Where
can I download other FTP programs?
FTP Explorer is an easy to use and setup FTP
client.
FTP Explorer.
There
are many other FTP programs available on the
web and you may use any of your choosing.
If you'd like to see what else is out there,
here is a list of download sites for you to
browse:
- Nonags
- Windows® freeware and shareware
- Tucows
- Windows® freeware and shareware
- Winfiles
- Windows® 95, 98, NT software
- MacDirectory
- Macintosh software only
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Microsoft Frontpage
2000®
- How
do I upload my Frontpage website?
If you are publishing a web to the Web server
you must have Microsoft FrontPage Server Extensions
installed on it. If your account does not contact
support. Publish a web using HTTP
Publish
the files in the current web when you are
ready to present your web for public viewing,
or when you want to update the files in your
web. You can publish using HTTP (HyperText
Transfer Protocol) if the the FrontPage Server
Extensions are installed on the Web server
to which you are publishing.
Before
you publish your web, you can specify which
pages you want to publish. Then, when you
publish your web, you have the following options:
- Publish
only the files that have changed. FrontPage
compares the files on your local web to
the files on the Web server, and only those
files that are newer than those on the Web
server are published. However, files that
have been marked Don't Publish
will not be published.
- Publish
all files, except those that have been marked
Don't Publish. The files from the
local web will overwrite all files on the
destination Web server, even if the files
on the Web server are newer.
- On
the File menu, click Publish
Web.
- Click
Options to expand the list
of options.
- Specify
whether you want to publish only pages that
have changed, or all pages.
- In
the Specify the location to publish
your web to box, type the location
of a Web server, click the arrow to select
a location to which you have published before,
or click Browse to find
the publishing location.
- Click
Publish.
FrontPage
publishes your web. If you want to verify
that your web was successfully published,
click the hyperlink that is displayed after
the web has been published — your Web browser
will open to the site you just published.
If
you cancel publishing in the middle of the
operation, files that have already been
published remain on the destination Web
server.
Tip
To publish only pages that have changed to
the same location you previously published
to, click Publish
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- Do
I publish to my IP addres or my website name?
For best results with Frontpage 98/2000 use
your website name when publishing. For example:
"myname.com" would be CORRECT while the IP address
123.456.789.012 would be INCORRECT. Publish
directly to your DOMAIN name -- not your IP
address.
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- Can
I use Frontpage and an FTP program?
It is not recommended that you use Frontpage
AND an FTP program. You can destroy the Frontpage
extensions if you use Frontpage and FTP at the
same time.
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CGI FAQs
- What
is the path to Perl?
The path to Perl tells your script where to
find the Perl processing program on your server.
This line should read:
#!/usr/bin/perl
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- What
is the path to sendmail?
Sendmail is the program that allows a script
to send e-mail. This line should read:
/usr/sbin/sendmail
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- Does
the server support server side includes (SSIs)
Yes. All pages that utilize SSI must be named
with the extension
".shtml."
In order to use SSI's use the format "include
file" or "include virtual" as the tag command.
Example:
<!--#include virtual="/cgi-bin/filename.cgi"-->
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- What
is a 400 Internal Server Error and how
do I fix it?
This is a common error found in a Web browser
when you are attempting to run a Perl or CGI
script that has problems. The three most common
reasons for this error are the following:
- Your
script permissions are set wrong. Try setting
them to 777 temporarily while troubleshooting
the error.
- Your
script was uploaded in binary file format
instead of ASCII. You must upload Perl and
CGI scripts in ASCII format only.
- Your
path to Perl line is wrong. The very first
line in your Perl program must be "#!/usr/bin/perl".
You cannot have any spaces between your
characters, and you cannot have any hard
returns or text lines before this line.
If
none of these three reasons correct your errors,
then you may want to take a look at your Error
Log files. If the script is coded to print the
errors it encounters, these will be displayed
in your Error Log file of your server.
If all else fails, you can usually find the
script errors by logging in to your server
via Telnet and running the script from the
command line. Once you are logged into the
server, you must change directories until
you are in the one in which your script resides.
At that point, type the following at the command
line:
Note:
There should be one space after the word "perl".
"filename.cgi" should be the actual filename
of the script you are having problems with.
"-w" is a warning switch, this will prompt Perl
to give you any errors it sees in the script
and it will give the line number that the error
is on or near.
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- Where
can I get more Perl or CGI scripts?
- The
CGI Resource Index
- Script
Search
- Matt's
Script Archive
- Perl
Archive
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- What
does CHMOD mean?
When adding new files such as CGI, Perl, etc.
it is necessary to set specific permissions
for the script to work.
The UNIX directory and file structure has a
system of permissions. You have permission to
read a file, you have permission to write
to a file, and finally, you have permission
to execute a file. However, you
are not always you. Unix splits identities
into three categories. The first is you, the
owner of the file. The second is the
group you belong to. And third, others
is the world, basically anyone who comes to
your website.
To change permissions you must issue a "change
mode command", or more commonly referred to
as the UNIX command "chmod". The documentation
for your file or script will usually come
with the proper permissions you need to set
for your program to work. To set permissions,
there are basically 2 methods UNIX recognizes.
With FTP (and Telnet) your file properties
are shown as -rwxr-xr-x.
The first space designates if this is a directory
by the letter "d".
The next three characters designate the permissions
for the "owner", r = read, w = write, and
x = execute if the permission is set to "on"
and "-" is the permission is set to off.
Permissions for the "group" and "world" (other)
are designated by characters 5-7 and 8-10
respectively.
The second method we are calling the alpha
method because permissions are set, by way
of a telnet session, using alpha characters.
You simply specify with the group or groups
whose settings you want to change ("u" represents
"user" or you, "g" represents "group", "o"
represents other or world and "a" represents
"all") and all the settings you want to change
("r" for read access, "w" for write access,
and "x" for execute access). To set your file
world-writable, you would type "chmod o+w
". To set it executable to everyone,
you would use "chmod a+x <filename>".
The plus sign indicates you're adding permissions.
You can use a minus sign to remove permissions.
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Billing, Refunds,
& Guarantee Policies
- Which
portions of my hosting costs are refundable?
The hosting fee itself is refundable. Any setup
fees, as well as additional services such as
search engine promotion and webdesign are non-refundable.
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- Are
domains refundable?
No. Domains are not refundable.
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- How
do I qualify for the 30 Day Guarantee
Be default, all clients receive a full thirty
(30) day money-back guarantee. In order to qualify
for the full 30 day guarantee, clients must
sign and return their hosting contractsto us
within 30 days of purchase. Failure to provide
us with your hosting contract results in fortiture
of the 30 Day guarantee and any further hosting
privileges. However all websites will remain
online indefinitely or until further notice.
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